New Alexandra Wall Clock

Thank you for choosing our product. We strive to provide you with the best shopping experience, and we understand that sometimes you may change you encounter issues with your purchase. To ensure your satisfaction, we offer a 3-day return policy. Please carefully review the following terms and conditions:

Eligibility

1. The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.

2. The 3-day return period starts from the date of Delivery

3. Note - Display Images are clicked in proper Studio and by the professional camera so there will always be slight difference in the actual product, for better understanding of the product customer can request for the images and videos of the product.

Return Process:

1. Contact our customer support team within the 3-day return period to initiate a return request.

2. Provide your original purchase information and a detailed reason for the return.

3. Our customer support representative will guide you through the necessary steps, including providing you with a return authorization and instructions for packaging and shipping the item back to us.

Return Charges

1. . Defects and Damage: If the item you received is defective or damaged, we will cover the return shipping costs, and you will be eligible for a full refund or replacement.

2. Non-Defective Returns: If you are returning an item for reasons other than defects or damage, you will be responsible for the return shipping costs. Additionally, a restocking fee may apply, which will be deducted from your refund amount.

Refund Process

1. Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund within [X] business days.

2. The refund will be issued using the original payment method, unless otherwise specified

Exclusions: Please note that the following items are not eligible for return:

1. Personalized or customized products.

Additional Information:

1. We recommend that you carefully package the item to ensure it reaches us in its original condition. We are not responsible for any damage that occurs during the return shipping process.

2. It is advisable to use a traceable shipping method and retain proof of shipment for your records.

3. Any promotional items, freebies, or gifts received with the purchase must also be returned.

Contact Information: For any return-related inquiries or to initiate a return, please contact our customer support team at:

contact@handicraftstown.com

+91-8171418868

We appreciate your understanding of our return policy and value your satisfaction as our customer. Thank you for choosing our brand

Thank you for choosing our product. We are confident in the quality and durability of our product, and we are pleased to offer you a lifetime warranty to ensure your satisfaction and peace of mind.

Coverage: This lifetime warranty covers any defects in materials or workmanship for the entire lifespan of the product, starting from the original date of purchase. It guarantees that the product will remain free from defects and will perform as intended under normal use conditions

Warranty Benefits:

Repair or Replacement: In the event of a covered defect, we will repair the product, or any defective part, at no cost to you.

Lifetime Support: Our dedicated customer support team is available to assist you throughout the lifetime of the product. We are committed to ensuring your satisfaction and will address any concerns or inquiries promptly

Exclusions: Please note that this lifetime warranty does not cover damages resulting from

1. Lifetime Warranty does not includes the courier charges, if you ever face any problem we can arrange courier pick & delivery via courier but this will be on chargeable customer will have to bear the courier charges for both sides.

2. Misuse, abuse, or improper maintenance of the product.

3. Accidental damage, negligence, or unauthorized modifications

4. Normal wear and tear or cosmetic damage that does not affect the functionality of the product

Claim Process: If you encounter any issues covered by this warranty, please follow these steps to initiate a claim:

1. Contact our customer support team, providing details of the defect and your original purchase information.

2. Our customer support representative will guide you through the necessary steps, which may include providing additional information, returning the product, or sending pictures or videos to assess the issue

2. Our customer support representative will guide you through the necessary steps, which may include providing additional information, returning the product, or sending pictures or videos to assess the issue

Contact Information: For any return-related inquiries or to initiate a return, please contact our customer support team at:

contact@handicraftstown.com

+91 18008896779

We appreciate your understanding of our return policy and value your satisfaction as our customer. Thank you for choosing our brand

We are committed to ensuring your satisfaction and maintaining the quality of our products. Thank you for choosing our brand, and we look forward to serving you for a lifetime.

Sincerely

HANDICRAFTS TOWN